All bookings made with The pretty events co. are subject to these terms and conditions.
Our pictures and displays shown on our website are to give you a general idea of the products and ideas we offer. These may vary due to availability.
We hold a PRODUCT AND PUBLIC LIABILITY insurance up to £1 million which can be provided upon request.
We require a 30% non-refundable deposit at your time of booking and a damage/loss deposit.
This deposit holds your date and also covers any necessary work carried out prior to the event.
This can be (but not limited to) consultations, sourcing items, creating quotes and invoices, travel to and from venues for measurements etc.
By paying the deposit you are accepting these terms and conditions.
Your final balance will be due 4 weeks before your event date.
As previously mentioned a damage/loss deposit will be required at the time of booking. This will be refunded back to you a maximum of 5 working days after your event holds once all products are accounted for and checked for damage.
Anything supplied for your booking is subject to a damage/replacement charge up to the full retail value.
Although some items may look interesting and fun for little hands, we do ask that no child is left unsupervised with any item hired, particularly glassware. If a sweet buffet is being hired an adult MUST be available to assist and children are never left to help themselves.
Our team will deliver any hired products to your event on the date and time as agreed with yourselves. We will also confirm this with your venue.
The delivery will be free of charge for up to a 25 mile radius from Greenhithe. Other locations will be considered but a small fee may be incurred.
Despite our best efforts there may be circumstances that may delay us, we will not be held liable for any delay which is out of our control.
Due to the UK's unpredictable weather conditions we do not permit some products to be used outside. Please discuss with us beforehand if you are planning on using a stable wedding marquee.
Temporary garden gazebos are not permitted.
We regret to inform you that we will not take any responsibility for any allergies anyone at your event may have. We do our best to work with sweet products that have no nuts but as we use many different manufacturers, they may have been produced in factories that do.
We will always use food safe gloves and provide clean scoops and tongs for your guests.
Your details will not be disclosed to any third parties.
We store your details under the Data protection act and in accordance with GDPR rules.
Any changes to your booking must be confirmed with us before 4 weeks prior to the event. Anything after this we may not be able to accommodate and you will still be liable for payments due even if you no longer require particular items.
Cancellations of 28 days or more before the event date is loss of deposit (30% of your booking total)
Any cancellations after this, the whole balance is payable.
In each instance your damage/loss deposit will always be returned.
If due to extreme circumstance, (e.g. Coronavirus) your event cannot go ahead, we will be happy to move your booking to another available date free of charge. We ask that you kindly contact us as soon as is reasonably possible at email@example.com
In the unlikely event of any dissatisfaction, we ask for you to please send us this in writing within 5 days. We reserve the right to refuse any complaint made after this time.